TiviMate EPG Not Loading — Causes, Fixes & What "No Information" Actually Means
My TiviMate EPG stopped loading — every channel shows "No Information" where the schedule should be. I've tried restarting the app but nothing changes. What actually causes this and how do I fix it?
- TiviMate on Firestick 4K — EPG was working, now shows blank or "No Information"
- TiviMate on Android TV box — EPG never loaded after adding a new playlist
- TiviMate after a fresh install — credentials entered but guide is empty
- EPG loads partially — some channels show schedules, others show nothing
- EPG loads but all times are wrong — shows offset by several hours
TiviMate EPG not loading is almost always one of three things: no EPG URL entered (M3U users), corrupted cache, or provider's EPG server is down. The fix takes under 3 minutes for the first two. The third requires waiting. Work through these in order — don't skip to complex fixes before checking the obvious ones.
Check whether your EPG URL is actually entered (M3U users only)
If you're using an M3U playlist URL — not Xtream Codes — TiviMate does not automatically know where to get your EPG data. You have to add it separately. Open TiviMate → Settings → EPG → EPG Sources → Add Source → paste your provider's EPG URL.
Your provider sends two separate URLs when you sign up with M3U: one for the channel playlist and one for the EPG guide (usually ending in /xmltv.php or /epg.xml). If you only entered the playlist URL, your EPG has nowhere to pull from. Contact your provider if you can't find the EPG URL — it should be in your welcome email or account dashboard.
Clear TiviMate cache — not data
This is the single most effective fix for EPG that suddenly stops loading or shows stale data. On your device: Settings → Apps → TiviMate → Clear Cache. Then reopen TiviMate and let it rebuild.
After clearing cache, wait for TiviMate to fully relaunch before checking the EPG. Large EPG files take 30–60 seconds to re-download — give it time before assuming it failed again.
Force a manual EPG update
TiviMate → Settings → EPG → Update EPG. Watch for a download progress indicator. If the progress bar moves and completes, your EPG URL is working and the data is refreshing. If it stalls at 0% or you see a connection error, the problem is either your EPG URL is wrong or your provider's EPG server is down.
Also check your EPG update interval: Settings → EPG → Update Interval. If this is set to a very long interval (7 days or more), your guide data is genuinely outdated. Set it to 24 hours and enable Update on App Start to prevent this happening again.
If the update stalls — it's your provider's EPG server
If the force update stalls or returns a download error, the problem is on your provider's side — their EPG server is down, overloaded, or the URL has changed. There is nothing you can do on your end except:
- Contact your provider via Telegram (faster than email) and report the EPG URL is not loading
- Ask for the current correct EPG URL — providers sometimes change server addresses without notifying subscribers
- Wait 1–2 hours and try the force update again — most EPG server issues resolve quickly
Your channels still play without EPG — you're just missing the schedule guide. The streams themselves are separate from the EPG feed.
TiviMate EPG Shows Wrong Time — All Programmes Shifted
This is different from EPG not loading. The guide appears, channel schedules are there, but everything is off by 1, 2, or several hours. What's showing as 9 PM in your EPG is actually airing at 11 PM. This is a timezone offset issue — not a broken EPG.
Fix the timezone in TiviMate settings
TiviMate → Settings → EPG → EPG Timezone. Set this to your local timezone — not UTC. If you're in the UK, set it to Europe/London. Canada Eastern, set to America/Toronto. Canada Pacific, set to America/Vancouver. Australia Eastern, set to Australia/Sydney.
This is the most common cause of shifted EPG times and takes 30 seconds to fix. After changing the timezone setting, do a force EPG update (Settings → EPG → Update EPG) to reload the guide with the corrected offset.
Check your device system time
TiviMate reads your device's system clock to interpret EPG timestamps. If your Firestick or Android TV box has the wrong system time or timezone, the EPG will display incorrectly regardless of what you set in TiviMate. On Firestick: Settings → Device → Date & Time → Automatic Time Zone → ON. Then restart TiviMate.
TiviMate EPG Not Updating Automatically
EPG data goes stale if TiviMate isn't refreshing it regularly. Symptoms: the guide shows yesterday's schedule, past programmes listed as "now showing", or the guide runs out of data after a few days.
Enable automatic EPG updates
TiviMate → Settings → EPG. Check these three settings:
- Update Interval — set to 24 hours. Every 12 hours is better if your provider updates frequently.
- Update on App Start — enable this. TiviMate refreshes the guide silently every time you open it.
- Update on Playlist Change — enable this. Forces a guide refresh whenever your channel list updates.
Check available storage on your device
EPG files are large — a full 7-day guide for thousands of channels can be 50–150 MB. If your Firestick or Android TV box is low on storage, TiviMate can't download and store the updated EPG file. On Firestick: Settings → My Fire TV → About → Storage. If free storage is below 500 MB, uninstall unused apps before the EPG can update reliably. This is a common and overlooked cause of auto-update failures on Firestick specifically.
TiviMate EPG Stopped Working After an App Update
This happens regularly after TiviMate version updates. The app update sometimes clears the cached EPG data or changes how EPG settings are stored — so your guide disappears even though nothing changed on your end or your provider's end.
Force a manual EPG update immediately after the app update
TiviMate → Settings → EPG → Update EPG. App updates often clear the EPG cache as part of the installation. The guide just needs to re-download. This resolves the majority of post-update EPG issues in under two minutes.
Re-verify your EPG source URL after major updates
Occasionally a major TiviMate version update resets EPG source settings. Check: TiviMate → Settings → EPG → EPG Sources. If your EPG URL is missing or blank after an update, re-enter it. You'll find the URL in your provider's welcome email or account dashboard. M3U users are more affected by this than Xtream Codes users — Xtream Codes re-fetches EPG automatically on login, so it's usually self-correcting.
How to Add EPG to TiviMate (First-Time Setup)
If you've just set up TiviMate for the first time and the EPG is completely empty, this is the setup step most guides skip or explain badly. There are two different paths depending on how you connected your subscription.
If you're using Xtream Codes (username + password + server URL)
Good news — you don't need to do anything extra. TiviMate fetches the EPG directly from your provider's server using your Xtream Codes credentials. After adding your playlist via Xtream Codes, go to Settings → EPG → Update EPG and wait for it to download. If it's still blank after a full update, your provider's EPG server may not be configured correctly — contact them and ask specifically about the Xtream Codes EPG endpoint.
If you're using an M3U playlist URL
You need to add the EPG source manually: TiviMate → Settings → EPG → EPG Sources → Add Source → paste your EPG URL → Save → then go to Update EPG.
Your EPG URL is separate from your M3U playlist URL. It's usually in your welcome email from your provider, on your account dashboard, or you can ask your provider directly. It typically looks like: http://yourprovider.com:port/xmltv.php?username=X&password=Y
If your provider didn't give you an EPG URL, ask them for it. Some budget providers don't host their own EPG — in that case you can use a third-party EPG source, but the schedules may not perfectly match your channels.
TiviMate EPG — Frequently Asked Questions
No. Clear Cache only removes temporary files including the stored EPG data. Your playlists, login credentials, channel favourites, and all custom settings survive completely intact. The only thing that gets wiped is Clear Data — never tap that unless you have your M3U URL or Xtream credentials saved and you intend to reconfigure everything from scratch.
This means your EPG source doesn't have data mapped to those specific channels. EPG data is matched to channels by a channel ID — if your provider's EPG doesn't include schedule data for certain channels, TiviMate shows "No Information" for those regardless of what you do on your end. Contact your provider and ask them to confirm EPG coverage for the specific channels that are blank. Some channels (especially international or niche ones) genuinely have no EPG data available.
Depends on the size of your EPG file and your internet speed. A typical EPG covering 5,000–10,000 channels takes 30–90 seconds on a fast connection. Large EPG files covering 20,000+ channels can take 2–3 minutes. Don't close TiviMate or force-restart during the download — an interrupted EPG download creates a corrupted file that causes the exact same "No Information" problem you were trying to fix.
The EPG setup is identical — same settings menu, same process. The only Firestick-specific issue is storage. Firestick devices have limited internal storage (around 8 GB total, often less than 2 GB free after system apps). If your Firestick is low on storage, the EPG file can't download and save properly. On Firestick: Settings → My Fire TV → About → Storage. If free storage is under 500 MB, clear unused apps before trying the EPG fix again.
When you switch providers, your new provider has a different EPG URL. The old EPG data in TiviMate is stale and won't update from a dead link. Fix: Settings → EPG → EPG Sources → delete the old EPG URL → add your new provider's EPG URL → Save → Update EPG. If you're on Xtream Codes with the new provider, remove the old playlist and add the new one fresh — Xtream re-fetches EPG automatically from the new server.
The causes are the same — wrong EPG URL, corrupted cache, provider server down, timezone offset. The menu paths are different. In IPTV Smarters Pro the EPG settings are under your account settings, not a separate EPG menu. The EPG URL in Smarters is entered per account rather than per playlist. In Xtream Codes mode, both apps fetch EPG automatically — no manual URL needed. In M3U mode, both apps need the URL entered manually. The Clear Cache fix works the same way in both apps.
If you've checked your EPG URL, cleared cache, force-updated, and confirmed your timezone is correct — and the guide is still blank — the problem is on your provider's server side. Their EPG endpoint is down, the URL has changed, or they don't host EPG at all. Contact them directly via Telegram with the specific error you're seeing. If they can't fix it, that's a signal about their infrastructure quality in general.
Full IPTV Troubleshooting Guide — every fix in one place →